Imagic 4.0 support page

Please use the link below to describe a problem or bug. This will help us to fix the problem in shortest time.

Report a problem

Known issues

Issue 1

Eraser not undoes last action after Text, Paste, and some other actions.

Reason

This is known issue of Imagic with version before 4.0.2.2.

Solution

Update Imagic to version 4.0.2.2 or later*. Please follow this link to download the latest available version.

Issue 2

Edges command results to very rough edge pattern.

Reason

This is known issue of Imagic with version before 4.0.2.2.

Solution

Update Imagic to version 4.0.2.2 or later*. Please follow this link to download the latest available version.

Issue 3

Files scan begin reverse count and hang-up computer during check files.

Reason

One or more of Windows special folders are absent on your computer. This folder can be one of follows:

User temporal folder

Internet temporal folder

Program files folder

Windows folder

Note: Such behavior is not normal for Windows system, and can be result of system fault or virus activity.

Solution

You can select one of solutions:

1. Restore your special folders. Please refer to Windows help system.
2. Start menu File/Preferences command, select Browse options, press Scan Options button. In dialog check off appropriate check box. Press OK.
3. Update Imagic to version 4.0.2.3 or later*. Please follow this link to download the latest available version.

Issue 4

On some PCs main menu became black after trial version dialog.

Reason

This error occurs only in non registered version of Imagic and depends on some features of trial protection engine.

Solution

You can select one of solutions:

1. Register your version of software.
2. Start menu File/Preferences command, select General options, check off Fade interface box. Press OK.
3. Update Imagic to version 4.0.2.4 or later*. Please follow this link to download the latest available version.

Issue 5

Hand Drawing behavior was reported as bug by an user.

Reason

This is known issue of Imagic with version before 4.0.2.5.

Solution

Update Imagic to version 4.0.2.5 or later*. Please follow this link to download the latest available version.

Issue 6

Dark Room and Improvement Wizard work not good and sometimes with errors(48-bit files) with images where one of the color channels is empty.

Reason

This is known issue of Imagic with version before 4.0.2.6.

Solution

Update Imagic to version 4.0.2.6 or later*. Please follow this link to download the latest available version.

Issue 7

Dark room crash on some NEF (Nikon RAW) files.

Reason

This is known issue of Imagic with version before 4.0.2.7.

Solution

Update Imagic to version 4.0.2.7 or later*. Please follow this link to download the latest available version.

Issue 8

The program crashes sometimes during deleting of files in Browse mode.

Reason

This is known issue of Imagic with version before 4.0.2.9.

Solution

Update Imagic to version 4.0.2.9 or later*. Please follow this link to download the latest available version.

Issue 9

The program crashes sometimes during reading folders containing 1000s files in Browse mode.

Reason

This is known issue of Imagic with version before 4.0.2.9.

Solution

Update Imagic to version 4.0.2.9 or later*. Please follow this link to download the latest available version.

Issue 10

The program crashes sometimes during fast repeated clicks in Fill tool in Image Editor mode.

Reason

This is known issue of Imagic with version before 4.0.3.0.

Solution

Update Imagic to version 4.0.3.0 or later*. Please follow this link to download the latest available version.

Issue 11

Tags tree is not accessible if “I don’t need calendar functionality” flag in Scan options dialog is turned on.

Reason

This is known issue of Imagic with version before 4.0.3.1.

Solution

Update Imagic to version 4.0.3.1 or later*. Please follow this link to download the latest available version.

Issue 12

Sometimes TIFF files are written with an error and can’t be read with other software. This bug occurs only with image files containing EXIF information.

Reason

This is known issue of Imagic with version before 4.0.3.2

Solution

Update Imagic to version 4.0.3.2 or later*. Please follow this link to download the latest available version.

Issue 13

If a folder contains a lot of images (more then 1000), thumbnails in the bottom of the thumbnail list are not displayed untill all thumbnails are built.

Reason

This is known issue of Imagic with version before 4.0.3.3

Solution

Update Imagic to version 4.0.3.3 or later*. Please follow this link to download the latest available version.

Issue 14

Imagic freezes for few minutes when creating or renaming folder.

Reason

This is known issue of Imagic with version before 4.0.3.3

Solution

Update Imagic to version 4.0.3.3 or later*. Please follow this link to download the latest available version.

Issue 15

Some images are over-filtered in Improvement Wizard (Browse mode) and Noise AutoFix (Image Edit mode). This results in excessive blur of details and edges.

Reason

This error occurs if ISO information from EXIF is interpreted wrongly. This is known issue of Imagic with version before 4.0.3.4.

Solution

Update Imagic to version 4.0.3.4 or later*. Please follow this link to download the latest available version.

NOTE: In some old camera models ISO information is not present in EXIF. In this case you can use STOIK Noise Autofix  software. To check ISO information please refer to File -> Info command in Browse mode.

Issue 16

Change File Format command in Browser applies too high level of compression when saving images in JPEG file format, ignoring the settings from File -> Preferences command. This results in lower quality of the converted JPEG images.

Reason

This is known issue of Imagic with version before 4.0.3.4.

Solution

Update Imagic to version 4.0.3.4 or later*. Please follow this link to download the latest available version.

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